PRIVACY NOTICE

When you supply your personal details to Archway Health Hub they are stored and processed for 4 reasons:

1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.

2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.

3. It is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment, but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.
Your records are stored on paper, in locked filing rooms or cabinets, and the offices are always locked and alarmed out of working hours.
Contact details are stored electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly on our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data:

• Your practitioner(s) in order that they can provide you with treatment
• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders.
• We also use Mailchimp to coordinate our email newsletters messages, so your name and email address may be saved on their server. We use TM2 to coordinate our practice diary, so your name and email address may be saved on their server. We use Bookeo to run our classes at Archway Health Hub, so your name and email address may be saved on their server.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records. We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.

Complaints need to be sent to:

Julie Dale, Practice Manager
Archway House, Lubenham Hill, Market Harborough, Leicestershire, LE16 9SZ.

julie@archwayhealth.co.uk
01858 410820

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.